At Urban Plumber, we strive to provide high-quality services and ensure your complete satisfaction. However, if you are not satisfied with any service or product, please review our refund and return policy below:
Service Refunds
- If you experience any issues with our plumbing services, please contact us within 7 days of service completion.
- We will assess the problem and may offer a free re-service or a partial/full refund depending on the situation.
- Refunds are issued only if the issue is verified and was caused by our service.
Product Returns
- For any products supplied (e.g., taps, mixers, filters), returns or exchanges are accepted within 14 days of purchase, provided the product is unused, in original packaging, and accompanied by a valid receipt.
- Custom or special order items are non-returnable unless defective.
How to Request a Refund or Return
- Contact our customer support team at [your email] or [phone number] with your order details and reason for refund/return.
- Our team will guide you through the process and provide further instructions.
Non-Refundable Items and Services
- Services completed as per agreed scope without faults or defects.
- Products damaged due to misuse, improper installation, or accidents.
Processing Time
- Refunds, when approved, will be processed within 7-10 business days via the original payment method.